The Experience Audit

I audit experiences.Including the parts you can't see.

I go through your business the way your customers do- on site, online, and in your reviews- and show you what they actually experience. For independent hospitality and service businesses in Lake Country, Wisconsin.

Request a conversation

The Problem

You cannot audit your own experience.

The problem is not that the business is bad. The problem is that it is invisible to the one person with the power to change it.

Your team performs when the owner walks the floor. They can't perform for someone they don't know is watching. That's what I bring back: the real experience, not the rehearsed one.

The Experience Audit

Your business, from the customer's side.

The Experience Audit is my own look at what it is like to be your customer, in the three places they meet you.

On site
The whole lived experience, observed in person.
Online
Your website and social presence, as a customer meets them- and afterward, a private report of what I observed, yours to read online.
In your reviews
Patterns across your public reviews, read in full.

You'll know exactly what your customers experience- and what's quietly costing you the ones who don't come back.

Who This Is For

Businesses where the experience is the product.

Begin

Start with a conversation.

We work out together whether an audit is the right thing for your business right now.

Request a conversation

Or write to gina@guestsideconsulting.com